1 hour ticket response
Timely support is our key duty and that is the reason why we’ve got a team of trained tech support engineers who are prepared to provide a quick reply to any question that you could possibly have. Simply submit your tech support ticket from the Web Site Control Panel and we will respond within 1 hour in the worst case scenario. Actually, we strive hard and aim for a 20–minute tech support ticket response time.
An Excellent Customer Care Service
Our client support team members have huge experience in the Linux shared hosting sector and are proficient enough to offer a rapid solution to your problem. If, however, the situation at hand is not within the competency of a customer service technician, the helpdesk ticket will be forwarded to a developer or administrator for additional investigation.
A User–Friendly Help Center Section
Built into the Web Site Control Panel is an easy–to–browse Help section, which offers different sources of information. You can search through a routinely updated knowledge base featuring web hosting account administration articles and web site management articles, watch our how–to video tutorials or take a gaze at our F.A.Q. archive.