There are a number of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you pick is a support ticket system. It’s the least complicated communication medium for several reasons. In case no technical support team member is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably be received. Furthermore, you can copy & paste extensive pieces of info without needing to worry about printing mistakes, and in case a certain problem requires more time to be resolved or a number of replies have to be exchanged, all the info will be in the very same place, so each party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, which goes to say that if you need to supply info or to follow guidelines, you will have to use at least 2 different accounts and this number might grow if you want to manage several domains. Furthermore, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting feature an integrated trouble ticket system, which is an essential part of our in-house created Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia permits you to manage everything associated with the hosting service itself in the same location – payments, website files, emails, trouble tickets, etc., eliminating the need to sign in and out of different admin dashboards. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just a couple of mouse clicks without having to log out of your Control Panel. In the meantime, you may select a category and our system will present you with a variety of informative articles, which will supply you with more information and which may help you fix any specific problem before you actually send a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it is a weekend or a national holiday.