Integrated Ticketing System in Shared Hosting
Our Linux shared hosting feature an integrated trouble ticket system, which is an essential part of our in-house created Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia permits you to manage everything associated with the hosting service itself in the same location – payments, website files, emails, trouble tickets, etc., eliminating the need to sign in and out of different admin dashboards. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just a couple of mouse clicks without having to log out of your Control Panel. In the meantime, you may select a category and our system will present you with a variety of informative articles, which will supply you with more information and which may help you fix any specific problem before you actually send a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it is a weekend or a national holiday.