A live chat is a real-time method of communication between a web hosting provider's support crew and its clients. It's a very efficient way to get some info about the website hosting services or have some problem resolved because you are talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the reduced chance of errors any time you exchange information such as usernames or domain names, the quicker response time as the communication is real-time and the fact that you do not have to stay on the chat all the time - you're able to do something else entirely while the agent examines the issue in question. Also, you can become a part of a live chat room from any computer which is connected to the Internet, avoiding the telephone rates that you'll need to pay when you're calling to another country.
Live Chat Support in Shared Hosting
Together with the telephone and ticket support, we supply live chat support too. You will be able to contact us every single day, including weekends and holidays, and we will give you more info about the Linux shared hosting that we provide in case you are not a customer yet, or about common and billing questions in case you already have a user profile. Though for solely tech matters you'll have to open a trouble ticket to our tech support team, as such matters will need additional time to be resolved, you may still get in touch with us through our live chat for some technical information. For instance, we are able to help you set up an email address in your e-mail client or troubleshoot multiple issues, saving you time and effort. Even when our phone lines are already off for the day, you can speak with a live person.