One-Hour Response Guarantee
Know much more about the 1-hour response time guarantee and exactly how you, as the client, may benefit from it.
If you ever have any inquiries related to your hosting plan or if you experience a problem with your sites, you will have to touch base with the hosting company’s tech support team. It may not make any difference how soon they’ll answer if you have a question of a general nature, but an issue like a messed up script update, for instance, may lead to your site becoming damaged or inaccessible online. And the longer you wait for the support team to lend you a helping hand, the longer the site will be down. In case you offer goods or services online, any downtime will affect your website in an adverse way and you may lose existing or potential customers. Many web hosting providers, especially resellers, answer emails and trouble tickets within 24 hours, but in the electronic world that is way too long, since clients will scarcely ever come back to a site that isn’t working correctly over prolonged intervals.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reaction time for any helpdesk ticket that you open or any e-mail that you write is just 1 hour, even if you contact us during weekends and legal holidays. Irrespective of the essence of your enquiry or issue, we’ll lend a hand straight away and will supply you with the required information to resolve any problem with your websites. The actual reply time usually does not exceed fifteen to twenty minutes, which implies that you can forget about waiting for hours and hours to get an issue resolved or even worse – waiting around all day only to receive a response that more info is required while nothing is fixed. We’ll give you assistance in a timely fashion because we realize precisely how precious time can be in the dynamic Internet sphere. The 60-minute response time guarantee is valid for any billing or technical query that you might have concerning our Linux shared hosting.