One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reaction time for any helpdesk ticket that you open or any e-mail that you write is just 1 hour, even if you contact us during weekends and legal holidays. Irrespective of the essence of your enquiry or issue, we’ll lend a hand straight away and will supply you with the required information to resolve any problem with your websites. The actual reply time usually does not exceed fifteen to twenty minutes, which implies that you can forget about waiting for hours and hours to get an issue resolved or even worse – waiting around all day only to receive a response that more info is required while nothing is fixed. We’ll give you assistance in a timely fashion because we realize precisely how precious time can be in the dynamic Internet sphere. The 60-minute response time guarantee is valid for any billing or technical query that you might have concerning our Linux shared hosting.