Learn what web hosting providers mean when they say "phone support".
Although this isn't the most importantaspect for you to recognize a reliable shared hosting supplier from a bad one or a reseller from a real provider, having the option to call and talk with a live person is an indicator that you aren't working with a one-person firm and that you can get in touch with somebody every time you need support. The phone support for website hosting services may vary from common to expert, thus the problems which can be resolved through a call vary depending on the company. In the general case, these issues are simpler and feature billing or first level technical issues as more difficult matters often need a support ticket where both you and the system administrators can follow the proceedings with a given issue. Still, the option to call your provider will save you considerable time and efforts for the numerous tiny problems that may eventually show up at the time you manage your website hosting account.
Phone Support in Shared Hosting
We know that having the option to speak with a live consultant is very important, that's why we have 3 support lines worldwide (UK, USA and Australia) and you are able to reach us on the phone for fourteen hours every day. In case you consider purchasing one of our Linux shared hosting, for example, you're able to give us a call and learn more about our services prior to ordering to ensure that we do match all system requirements for your web sites. Following the purchase, you will be able to contact us about any sales and billing issues you may experience, or get any general or basic tech info that you need. We've aimed to find the perfect balance between telephone and ticket support, so for solely technical issues you can use the ticketing system, that will make it easier to track the communication along with any new developments in the resolution of an issue.