Client Support Channels
A One–Hour Ticket Response Time Guarantee
We provide a 1–hour response time warranty for any support ticket or email that you submit to our customer service team. We’ll swiftly reply to all the standard queries and forward the matter to our server administrators if any additional assistance is needed. If you take advantage of the Administration Services package, we’ll complete any of the included server management services at a time that has been agreed upon upfront.
A Premium–Quality Help Desk Support Service
Our client support staff will be online for you 24x7 should you need help with the Web Site Control Panel or with any of the applications that we install for you on the dedicated web hosting server. And if you require assistance with all the routine administration tasks on your server, you can order our Administration Services package, that includes backup hard disk storage space, OS updates every week, installation and problem troubleshooting procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
Each Linux dedicated hosting server is fitted out with our free–of–charge Web Site Control Panel, which offers an in–depth knowledgebase and a collection of instructional video tutorials. Whenever you require help with the Web Site Control Panel, just press the Videos or Help buttons in the upper right corner.